Can I return a rug order?
Yes, you can return your carpet if you do not like it. You have a money back guarantee. If you decide to return an item, please first send an e-mail to us at info@svony.com
To make a return you have to personally email us at info@svony.com and let us know that you want to make a return. We will then send you a return dispatch note by ordinary post which contains packing labels and instructions on how to deal with your return.
Customers can request to return any item in original condition for a 100% money back refund within a period of fourteen (14) days after the items have been received. Once accepted, the buyer should ship the items in one week insured for the full value and safely wrapped to prevent shipping damage. Customer pays the return shipping cost.
- We do not to accept returns after this period
- We deduct 15% restocking fee if three or more items are returned
- We deduct cleaning or repair fees if the returned item is not in original condition
Can I return a custom rug?
We do not accept returns for custom rugs unless they are damaged during shipment.
How close are your rug images to reality on web site?
The photos of our carpets are taken professionally with a high resolution digital camera in a color-temperature controlled environment and the photos are then processed using Adobe Photoshop. The photos of the carpets are therefore, as close to reality as the real carpets. However, it also depends on the type, quality and age of the screen one uses to view the carpets and this can affect how the photos and colors are displayed on your screen.
Why some rugs have different shades on?
This is not a fault in the carpet. What you see is known as an Abrash. An Abrash is a Turkish word meaning partly colored. This difference in nuances is commonly found in nomadic carpets, and it occurs when a weaver uses yarn from a dye that was not done in the exact same shade as the previously used. The Abrash therefore adds more character and charm to the carpet and also reminds us of the working conditions of the carpet weaver.