Refund policy

Return & Refund Policy – Svony.com

At Svony.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition

• The item must be returned with original packaging

• Proof of purchase (order number or receipt) is required

Non-returnable items:

• Custom-made or personalized products (unless damaged or defective)

• Final sale items

• Used or damaged items (not caused by us)

Return Process

To initiate a return:

1. Contact us at info@svony.com within 14 days of delivery

2. Provide your order number and reason for return

3. Once approved, we will share the return address and instructions

⚠️ Items must be shipped back within the same 14-day window after approval. Late returns are not be accepted.

Return Shipping Costs

• Customers are responsible for return shipping costs

• If the return is due to our error (wrong or defective item), we will cover the shipping cost

Refunds

• Once we receive and inspect the returned item, we will notify you of approval or rejection

• If approved, the refund will be processed to your original payment method

• Refunds are typically issued within 7–10 business days

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery

• Include photos for faster resolution

• We will offer a replacement or full refund

Exchanges

We currently do not offer direct exchanges. If you need a different item:

• Please return your item

• Place a new order separately

For any return or refund inquiries, please contact:

info@svony.com