Terms of service

Terms & Conditions

Privacy Policy: At Svony, we are committed to safeguarding our customers' information. Rest assured that we do not share or sell your personal data to third parties. All sensitive data, including credit card information, is securely encrypted during transmission to our payment processor.

Pricing Policy: Our prices are denominated in US Dollars and do not include any applicable taxes. International orders may incur additional foreign transaction fees depending on your bank's policies. Svony reserves the right to cancel orders with pricing errors.

Free Shipping: We are proudly announce that we'd like to offer our valued customers a worldwide free shipping (exceptions may be applied regarding the extraordinary situations of some countries).We strive to process orders within 1-4 business days. Our trusted shipping partners include FedEx, UPS, and DHL. Delivery times generally range from 3-5 business days for the US and Europe, and 5-7 business days for Australia, New Zealand, Asia, Latin America, and Africa. Please be aware that delivery times may vary during peak seasons. All items are shipped with comprehensive insurance coverage. Unfortunately, we are unable to deliver to P.O. Box addresses. Please note that import taxes may occurred during the shipments and each country has got their own ratio policies regarding the import taxes.

Ordering Procedure: We will promptly provide you with shipping details within 1-4 business days. At Svony, we make every effort to present accurate product information. However, we retain the right to decline or cancel orders for any reason, including product availability limitations, inaccuracies, pricing errors, or issues detected by our fraud prevention team.

Payments: Svony accepts a variety of payment methods, including Visa, Mastercard, AmEx, PayPal, Apple Pay, Affirm, Alipay, and payments linked to Amazon accounts. Additionally, we accept payments by check from US banks and wire transfers to our US bank account.

Return & Cancellation Policy: Your satisfaction is our utmost priority. Customers have the option to return items in their original condition for a full refund within fourteen (14) days of receiving them. If a return is approved, the buyer must ship the items within one week, ensuring they are fully insured for their total value and securely packaged to prevent damage during transit. Please note that the customer is responsible for return shipping costs.

Returns cannot be accepted beyond this 14-day period.
A 15% restocking fee applies to returns of three or more items.
Cleaning or repair fees may be deducted if the returned item is not in its original condition.
For customers in the US, Canada, or South American countries, returns should be sent to our warehouse in New Jersey. For customers in Europe, Asia, Africa, Australia, and New Zealand, returns should be directed to our warehouse in Istanbul, Turkey.
For all countries except the US, customs duties and/or VAT or GST will be deducted if previously paid by us on your behalf when refunding your payment.
In the event of fundamental errors on our part, such as the delivery of incorrect or damaged items, the buyer is entitled to a full refund.
Damaged Shipments: If your order appears damaged upon receipt, please open it in the presence of the delivery service personnel or, at the very least, bring the issue to their attention when signing for the item. If possible, obtain a photograph of the damaged package and contact us immediately while retaining all packaging materials.

Items Not Received by Customer: Items that are not received due to multiple delivery attempts or rejection by the customer will be subject to initial shipping costs and return shipping fees. Custom-ordered products will be charged the full value.

VAT and Customs Duties:

VAT (Value Added Tax) and customs duties vary by country and are the responsibility of the recipient. Rates differ based on the country and the contents of the order. European customers may be billed for VAT by UPS and DHL. For many European countries, we offer the convenience of pre-paying VAT on your behalf to local customs.
Product Descriptions:

Product descriptions and item conditions provided on our website are as accurate and complete as possible, but they serve as guidance and are not legally binding or prejudicial to our standard conditions of sale.
For the most comprehensive and up-to-date information, please review the full terms and conditions and privacy policy on the Svony website. Your satisfaction and trust are our priorities

Sales and Return Policy for Mirrors
At Svony, we are committed to providing you with high-quality mirrors that enhance your space and meet your expectations. This Sales and Return Policy outlines the terms and conditions of your mirror purchases, including different sizes and custom orders.

Sales Policy

1. Mirror Sizes:
We offer a wide range of mirror sizes to suit your needs, from small decorative mirrors to large wall mirrors. Each product listing on our website specifies the dimensions and details of the mirror.

2. Custom Orders:
We understand that you may have unique requirements. If you need a custom-sized mirror, please contact our Customer Support team before placing an order. Custom orders are subject to additional processing time and costs, and we will provide you with a quote and estimated delivery time.

Return Policy

1. Standard Mirror Orders:
If you are not completely satisfied with your standard-sized mirror purchase, you can initiate a return within 14 days from the date of delivery.
To be eligible for a return, the mirror must be in its original condition, with no signs of damage, alterations, or use.
The customer is responsible for return shipping costs.
Once we receive the returned mirror and verify its condition, we will process a refund to your original payment method.
2. Custom Mirror Orders:
Custom-sized mirrors are made to your specifications, which means they cannot be resold to other customers. Therefore, we do not accept returns or exchanges for custom mirror orders unless the mirror is damaged during transit or there is a fundamental error on our part.
3. Damaged Mirrors:
We take utmost care in packaging and shipping our mirrors to ensure they reach you in perfect condition. If your mirror arrives damaged, please contact us within 48 hours of delivery. We will require photographs of the damaged mirror and its packaging for our records.
If the mirror is damaged due to our negligence or during transit, we will either send you a replacement mirror or issue a full refund, including any shipping costs incurred.
4. Return Process:
To initiate a return, please contact our Customer Support team at info@svony.com We will guide you through the return process and provide you with a return authorization number.
Please securely package the mirror for return, ideally using the original packaging. Be sure to include the return authorization number on the package.
We recommend using a reliable shipping service with tracking and insurance for your return shipment. We are not responsible for any mirrors lost or damaged during the return process.

Sales and Return Policy for Custom Yemeni Shoes
At [Your Custom Yemeni Shoes Store Name], we take pride in offering you authentic and handcrafted Yemeni shoes tailored to your unique style. This Sales and Return Policy outlines the terms and conditions of your custom Yemeni shoe purchases.
Sales Policy
1. Made to Order Yemeni Shoes:
We specialize in creating custom Yemeni shoes according to your preferences. You can choose the style, color, size, and any specific details you desire.
2. Ordering Process:
To place a custom Yemeni shoe order, please visit our website and contact our Customer Support team for assistance. We will guide you through the customization options and provide you with a quote and estimated delivery time.

Return Policy
1. Custom Yemeni Shoes
Since custom Yemeni shoes are individually crafted to your specifications, we do not accept returns or exchanges unless there is a manufacturing defect or a fundamental error on our part.
2. Manufacturing Defects
We take great care in handcrafting your custom Yemeni shoes. If you receive shoes with manufacturing defects, please contact us within 14 days of receiving your order. We will require photographs of the defects for our records.
If the defect is verified, we will either send you a replacement pair of custom Yemeni shoes or issue a full refund, including any shipping costs incurred.
3. Return Process
To report a manufacturing defect, please contact our Customer Support team at [Contact Email or Phone Number]. We will guide you through the return process and provide you with a return authorization number.
Please securely package the shoes for return, ideally using the original packaging. Include the return authorization number on the package.
We recommend using a reliable shipping service with tracking and insurance for your return shipment. We are not responsible for any items lost or damaged during the return process.
4. Refund Processing:
Refunds for defective custom Yemeni shoes will be processed within 5-10 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method.